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Return Policy

floridagardensupplies.com is an authorized reseller for every product that is available in our warehouse. Most of our items are backed by a manufacturers warranty that we will enforce for you if you return the product to us. The manufacturers have guaranteed us and our customer’s protection from defective products as part of our dealer agreement.

Please find the appropriate reason for your return request below, and then fill out our Merchandise Return Authorization Form contact us with any questions.

Unopened Return Items
Unopened products can be returned within 7 days of customer receipt of shipment. A refund will be issued (less shipping, 4% credit card processing fee, and 20% restocking fee) once the product is received at the designated warehouse and inspected. Shipping fees are non-refundable.

Returns must be authorized by Florida Garden Supplies. Do not return items without the authorization from Florida Garden Supplies.com. Unauthorized returns will be returned to sender. After requesting a return by phone, email or our website, you will receive an email with the address of the warehouse the item(s) should be shipped back to and instructions for the return. Items acquired through a “FREE” promotion at FloridaGardenSupplies.com cannot be refunded. Discounts based on quantity will be applied against any refunds, if the retained quantity falls below the minimum purchase required for the discount. 

Return Requirements:

  • Products must be free of scratches, dents or cosmetic defects and must not have been used.
  • Products must be in new, resalable condition, and in the original, undamaged manufacturer’s packaging inside of a plain brown shipping box.
  • Return must include all informational brochures, installation guides, cords & accessories.
  • Original shipping fees are not refunded except due to a shipping error, shipping damage or manufacturer defect.
  • All sales are final on Discontinued and Closeout items, there will be no returns or exchanges on these products.
  • We require that all shipments be inspected immediately upon delivery. Damages and discrepancies must be reported to support@floridagardensupplies.com within 48 hours of receipt.

Florida Garden Supplies.com reserves the right to refuse a return for any item not in like-new condition. Returns will be refused if the manufacturer’s packaging is damaged or missing. The products and packaging must be protected with a plain brown shipping box. 

Customers are responsible for restocking fees (20%), return shipping costs and the freight costs associated with sending the item(s) back to our warehouse in the same condition the shipment was delivered. Please purchase insurance for your return package with the carrier of your choice. Florida Garden Supplies.com is not responsible for damaged, lost, or stolen return items.

Online Return Instructions

  1. To request a return, contact us by phone, email, or sumbit a Merchandise Return Authorization Form  at Florida Garden Supplies.com. All returns must be authorized.
  2. Merchandise must be in its original packaging and placed in a shipping box to prevent any damage to the original packaging.
  3. Remove and/or cover any existing shipping labels, stickers, or other identifying marks on the shipping box from previous shipments. Use a black marker to cover any existing labels or bar codes.
  4. Products are not always returned to the original shipping location. You must address the return package to the warehouse address we provide in your Return Authorization email.
  5. Refunds are issued within 7-10 business days on most successful returns.

Defective Products
In the case a product is defective within 30 days of receiving the order, we will exchange the product for a new one, issue a credit, or issue a refund after we receive and inspect the product. Please immediately contact us by phone or email if you discover one of our products is not working properly.

Warranty Claims 
In the case a product purchased at Florida Garden Supplies.com fails outside of the 30-day defective return period, but within the manufacturer’s warranty period, Florida Garden Supplies is happy to assist you with the claim process. Warranty claims are subject to the manufacturer’s terms. You may receive a refund, replacement or repair at the manufacturer’s discretion. No refunds after 90 days from delivery. 

Order Cancellation
Once an order has physically shipped, partially or complete, it is considered fulfilled and will require a return subject to shipping and restocking fees, if applicable. Please contact Florida Garden Supplies.com via email or by phone as soon as possible. Your order is not considered canceled until you have been notified by email, that we were successful in canceling the shipment from leaving our warehouse. All canceled orders are subject to a 4% credit card processing fee deducted from the refund. Special Order items are not eligible for cancelation. 

Defective Products

  • As part of our commitment to our 100% customer satisfaction policy, we have taken it upon ourselves to enforce manufacturer’s warranties against defective products. If your product has a manufacturer’s defect, we will replace the item for you, and then deal with the manufacturer ourselves. Simply contact us by phone Ph: (800) 931.5215.

Liquids 

  • We guarantee that all liquids we sell are not defective when they are packaged. All products we send are in the same condition they were received from the manufacturer. Since we take all the necessary precautions to ensure the quality of this category of products, we do not accept returns on any liquids.

Buyer’s Remorse

  • If you have any pre-sales questions about the product you are considering buying, or if you have questions about our policies, please contact us prior to making your purchase. We cannot guarantee that orders can be canceled once they have been placed on our website. We process orders rapidly, typically within hours or even minutes of receiving them.
  • If you made a mistake with your order, please try to contact us immediately. Have your order number ready so we can try to stop the order process or correct it before it ships out. However, as stated above, we cannot guarantee that your order has not already been processed and shipped.
  • If you decide that you do not want the item you have received, or if you have ordered the wrong item by mistake, we will accept returns up to 10 days after the purchase. All returns of this nature will be charged a 20% restocking fee and shipping & handling charges cannot be refunded. 
  • If delivery is refused for any reason on an item, then you will be responsible for the shipping charges due as a result of the refusal, plus any of the original shipping charges of the item.