floridagardensupplies.com is an authorized reseller for every product that is available in our warehouse. Most of our items are backed by a manufacturers warranty that we will enforce for you if you return the product to us. The manufacturers have guaranteed us and our customer’s protection from defective products as part of our dealer agreement.
Please find the appropriate reason for your return request below, and then fill out our Merchandise Return Authorization Form contact us with any questions.
- As part of our commitment to our 100% customer satisfaction policy, we have taken it upon ourselves to enforce manufacturer’s warranties against defective products. If your product has a manufacturer’s defect, we will replace the item for you, and then deal with the manufacturer ourselves. Simply contact us by phone Ph: (800) 931.5215.
Damaged Goods on Arrival
- If an item you have received appears damaged, please contact us immediately. We will replace any damaged parts, shipped them to you at no cost. If the item is not repairable, we will replace the item by shipping you a replacement at no charge. Please make sure to note any damages immediately on the shipper delivery receipt. Damages from shipping must be reported within 5 days of receiving the product or a claim cannot be filed. If the item was damaged in transit, please contact the carrier and file the claim with them, you may contact our support staff if you have any questions regarding this issue or need any documentation.
- We guarantee that all liquids we sell are not defective when they are packaged. All products we send are in the same condition they were received from the manufacturer. Since we take all the necessary precautions to ensure the quality of this category of products, we do not accept returns on any liquids.
- If you have any pre-sales questions about the product you are considering buying, or if you have questions about our policies, please contact us prior to making your purchase. We cannot guarantee that orders can be canceled once they have been placed on our website. We process orders rapidly, typically within hours or even minutes of receiving them.
- If you made a mistake with your order, please try to contact us immediately. Have your order number ready so we can try to stop the order process or correct it before it ships out. However, as stated above, we cannot guarantee that your order has not already been processed and shipped.
- If you decide that you do not want the item you have received, or if you have ordered the wrong item by mistake, we will accept returns up to 14 days after the purchase. All returns of this nature will be charged a 15% restocking fee and shipping & handling charges cannot be refunded.
- If delivery is refused for any reason on an item, then you will be responsible for the shipping charges due as a result of the refusal, plus any of the original shipping charges of the item.
- If you have any questions or concerns, please address them prior to making your purchase. After your order is placed, it will be subject to the above terms & conditions.
- Florida Garden Supplies cannot be responsible for returned items that are damaged or lost in the mail. For your protection, we strongly encourage you to contact our staff and request purchase insurance for your order.
- If you are returning a purchased item(s) and the return has been approved, you will receive a return label for that item(s), once that is sent to you, you will have 10 days to drop off the item(s) in a box at your nearest UPS location and send it back to our address.
- There will be a 7% processing fee on all returns and refunds.
All returned items must be in a clean, re-sellable condition, and include all components of the original manufacturer’s package.